The usual subscription period is one year. However, if you subscribe for 2 years, you will get a 10% discount from the total Service Fee (paid in full at the beginning of the service period).

Eventival Custom includes all features of Eventival Basic (the starter pack with People, Company and Events databases and tools for data, event and project management, the corresponding features available on the Visitor page, and support services) plus additional features you choose from Eventival Pro. The Service Fee is calculated based on the features you have chosen.

Yes: choosing a two-year subscription can save you 10% from the total fee (the full fee should be paid at the beginning of the service period).

Take a look at our detailed Feature Overview here. Or, if you want us to assist you with finding “your” kind of Eventival, contact us at info@eventival.com.

The Service Fee includes the implementation and usage of the software, online training and support, and regular updates resulting from our clients’ feedback.

Many festival teams organise (often simultaneously) more than one event per year, and obviously don’t want the films and events related to these events to be mixed up. With Eventival, you can create a separate edition for each event that requires it. This means that all your data will be kept in one Eventival, and if you have multiple editions, you will see which people and companies are involved in which films and events based on the editioin you open. You can even open several editions at the same time and work in them simultaneously. Whether you need any editions at all, only one edition per year (the most typical case), or several editions for your different events, will become clear after the first orientation / implementation call with our staff.

Yes, we will gladly walk you through Eventival features and workflow in a live demo online. Upon request, we will then give you access to a demo version to play around in.

Congrats, you're very close! Now: please write to us and describe your organisation, festival or event, tell us which database and software tools you're currently using and why you think you deserve an upgrade. Based on that, we will tell you which Eventival solution will fit you best. Once you've made your choice, we'll send you a price quote, and if we agree on the terms, we'll create your Eventival Back Office database and start helping you become its independent and self-confident user.

It will take a minute to create your Eventival, a couple of hours to set it up (usually during an online call with our account manager), and then a few onsite or online trainings during which you will learn the basics to be able to start using it comfortably. In the meantime, you can open submissions, migrate data from your previous system or spreadsheets. And remember, not everything has to be done at the same time!

Trainings are usually online using screen sharing. We can also arrange an onsite training for which our staff member will come to your office or your festival staff can come for a training course in Prague. The costs for this service are included in Eventival Pro for free (excl. the travel expanses, which are charged extra), in case of Eventival Custom it can be charged extra.

Yes! There is an extensive and regularly updated Eventival Knowledge Base full of short articles and videos that is accessible to all authorised Back Office users. It covers all aspects of work with Eventival from the absolute basics to the detailed use cases and workflow tips and tricks.

Using our in-built support app, you can send us a message with your question or problem. Requests for support are monitored daily during our office hours Monday to Friday (9:00 to 17:00 UTC + 01) and replied to with no delay, always no later than in 24 hours. In case of emergencies, you may use our Hotline.